Shocking service

A family member of mine was meant to be admitted into a clinic on the 14th March at 4 pm. Once I got all the icd 10 codes etc I phoned pre authorization to get a reference . They told me because this member had only been on their medical aid for 9 months it was standard that a Pma form had to be filled out and their standards department would investigate first. After numerous phone calls and speaking to a new consultant on each call , and no one even knowing what their standards department was we received a form at six o click that night. We rushed off to doc to get it filled out and they had sent the wrong form. The next day I was on the phone to them from 8am trying to get the form. EVENTUALLY at 2pm we got the form. I got our doctor to fill it out and send it off. We have now been informed that it will take TWO days for them to approve or reject it. This is a matter of urgency and yet no one at discovery seems to feel this need of urgency . Out of all this incompetence two stars stood out: Nolene and Ravish and for them I am thankful for them trying to help. Discovery is meant to be one of the best m/aids but it takes them 24 hours to get a form sent? Unacceptable