SHOCKING SERVICE

My son cancelled his medical aid and was not informed there was an amount outstanding. Despite having all his details the person responsible for his account sent one letter through the a non functioning post office. No telephone call, no sms, no other correspondence or email. This was confirmed by an agent after checking the system. Once he was aware of this amount it was paid immediately in full and final settlement on the 27th of August. After complaining about the service received Nkosi (a manager) was told by the finance department manager that the person concerned had done the right thing and he felt she had done her job well. Unbelievable. I was promised my sons name would be removed from ITC with immediate effect. My son tried to buy a car today and was turned down by every bank due to the fact that discovery did not remove his name. Instead they chose to destroy a young man's credit record. Another agent has confirmed the payment made 5 months ago on the system. Is this what discovery calls a great employee. I call her lazy, *********** and uncaring. I have no doubt discovery won't bother to respond. Their arrogance and incompetence is mind blowing.