Shocking Service.

1 out of 5 is being generous as a rating. Called Discovery on a recorded line and was advised that the minute I cover my self-payment gap, the above threshold would pay out - no terms and conditions. Now they are giving me the runaround. Provide proof that I paid and expressly advised they need to refund me and not the healthcare provider. Lodge a formal dispute for the claim to be reassessed and reviewed and they still pay the healthcare provider (not the above threshold amount) who advises me that I must speak to Discovery to reverse. Can someone competent please call me to resolve this matter. I have no problem to go to the health ombud on this.