shocking service

on the 11 th July my dentist submitted a claim to you in error , I had paid them cash and did not want the claim submitted as my savings with you is low already . The very same minute the health practitioner called into you to get this reversed while I was standing there(their ref no call to you ********** 459). The next day I made a further call to you ,to ensure this claim was reversed and completed the required reverse claim form and submitted, my ref was ********** 692. Today the 3rd day and I get confirmation you processed this claim!!! After 2 fone calls and a form this was still processed!! I want this reversed today and my savings account restored . I called in to find out why this went off and spoke to a KHANYISILE LINDA who was extremely unhelpful. I want a manager to call me and this reversed today!