LM
Lisa M

1 reviews | Active since Jul 2011

21 Oct 2022, 13:52

SHOCKING SERVICE

SELF PAYMENT GAP

I had a self payment gap of R19 000 which was paid up in the middle of August but Discovery kept of saying that I was still in my self payment gap. According to my records I have now paid R15 590.45 more than the R19 000 but do you think I can get an answer from Discovery???

I have sent numerous emails and have had 3 consultants call me only to tell me that they are not sure and they will call me back but needless to say nothing has happened.

I am appalled at their lack of service!!!

0
Replies (2)
Discovery Health
Discovery Health's reply24 Oct 2022, 07:00
Official
Dear Lisa M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply25 Oct 2022, 15:50
Official
Dear Lisa M

We have been in contact with you to address your concerns via email.

Regards
Discovery Health Servicing Team