LM
Lisa M
1 reviews | Active since Jul 2011
21 Oct 2022, 13:52
SHOCKING SERVICE
SELF PAYMENT GAP
I had a self payment gap of R19 000 which was paid up in the middle of August but Discovery kept of saying that I was still in my self payment gap. According to my records I have now paid R15 590.45 more than the R19 000 but do you think I can get an answer from Discovery???
I have sent numerous emails and have had 3 consultants call me only to tell me that they are not sure and they will call me back but needless to say nothing has happened.
I am appalled at their lack of service!!!
Helpful (0)
Replies (2)0
Replies (2)Discovery Health's replyOfficial
24 Oct 2022, 07:00Dear Lisa M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply24 Oct 2022, 07:00
Official
Dear Lisa M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
25 Oct 2022, 15:50Dear Lisa M
We have been in contact with you to address your concerns via email.
Regards
Discovery Health Servicing Team
We have been in contact with you to address your concerns via email.
Regards
Discovery Health Servicing Team
Discovery Health's reply25 Oct 2022, 15:50
Official
Dear Lisa M
We have been in contact with you to address your concerns via email.
Regards
Discovery Health Servicing Team
We have been in contact with you to address your concerns via email.
Regards
Discovery Health Servicing Team
