Shocking service
<p>I tried to apply for medical aid with Discovery Health yesterday. What a mistake this was! I had the most frustrating, tedious and extraordinarily annoying application process over the phone. I had to repeat everything over and over again and even spelling things out slowly and with the radio descriptions such as "A for Alpha" or "F for Foxtrot" resulted I. The agent repeatedly vetting it wrong. This was easily amongst my most frustrating processes I've ever had to endure. And after spelling it out at least 6 times the agent still got my email wrong - I know this as I have received nothing whatsoever. What makes matters worse is their telephone doesn't work - it does not recognize the input - tried several times and select "1" and the system then says "you haven't selected an option - please select"!!!! Aaaaaaargh!! Go elsewhere like Medihelp or Bonitas or others as Discovery. Easily one of the most frustrating and annoying company I have ever had the misfortune to attempt to deal with </p>
Dear Alunm
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Kind regards
Discovery Health Service Team
Dear Alunm
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Kind regards
Discovery Health Service Team
I phoned your call center and eventually did get through to an agent. So the phone system eventually recognised the "1" I typed into the phone. I asked for the agent to email me confirmation that my application for medical aid has been cancelled which he undertook to do. 4 hours later and I have received nothing. I urgently need to apply for medical aid so Discovery needs to confirm cancellation of my application so I can approach some other companies as soon as possible. Please advise urgently.
By the way you should check the recordings of the numerous phone calls during the application process - in fact just listen to the last one and the inability of your representative to understand a simple bank account number which I had to repeat over and over again that illustrates what happened throughout the process.
I phoned your call center and eventually did get through to an agent. So the phone system eventually recognised the "1" I typed into the phone. I asked for the agent to email me confirmation that my application for medical aid has been cancelled which he undertook to do. 4 hours later and I have received nothing. I urgently need to apply for medical aid so Discovery needs to confirm cancellation of my application so I can approach some other companies as soon as possible. Please advise urgently.
By the way you should check the recordings of the numerous phone calls during the application process - in fact just listen to the last one and the inability of your representative to understand a simple bank account number which I had to repeat over and over again that illustrates what happened throughout the process.
Dear Alunm
We have contacted you with a resolution to your issues.
Kind regards
Discovery Health Service Team
Dear Alunm
We have contacted you with a resolution to your issues.
Kind regards
Discovery Health Service Team