EG
Emma G

1 reviews | Active since Apr 2014

04 Mar 2016, 18:18

Shocking sales consultants

I am looking to change my medical aid and contacted Discovery. I went to the website and requested that someone contact me but I was contacted by a broker. What followed was the most incredibly infuriating experience I have had with a medical aid. First off the broker wouldn't listen to me and would only suggest ONE scheme option. This option was R4000. I told this man repeatedly that I was NEVER EVER going to go with this especially since I didn't have the money. He would still not stop pushing me and pushing me with the scheme, which I have subsequently found out is the 2nd most expensive offered. Secondly he had no idea about what the schemes actually covered. Again, I listed what I needed but he completely ignored it and the scheme he said I needed covers ocular implants and hip replacements. I am 32 and have no need for these things but I was told repeatedly that it was the best medical option for MY specific needs. He then came to my office with information which turned out to be promotional stuff on himself and a generic Discovery booklet. He was also extremely rude to my colleagues.<br> My time was wasted. I was was not listened to and I got absolutely nothing out of it.

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Replies (1)
Discovery Health
Discovery Health's reply08 Mar 2016, 09:04
Official
Hello penguinducky,

Thank you for your comment.

I apologise for the service that you have received. You may rest assured that this is not the level of service that we at Discovery Health expect current or prospective members to receive.

I have tried contacting you but you were unable to take my call. I have sent you communication requesting certain information so that I may escalate the matter for investigation.

Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.

Regards

Megan