Shocking process for admission

I went to the hospital to be urgently admitted only to be advised by Discovery that my GP will need to fill out an MPA form. That form wasn't even emailed to my GP. I had to call in and follow up and then eventually a consultant said that there was a system error and the email was never sent. Is this how a medical aid functions with email system errors? I am really shocked and disturbed at Discoverys service and the time they take to authorize an admission. What if this is a life or death situation? Is there no sense of urgency? I want someone to call me and quicken this process and tend to my authorisation urgently without me having to constantly follow up on whether your emails are even working .