Shocking Lack of Service and Not Keeping Promises

<p>I refer to all my current complaint references:</p> <p> ********** 836</p> <p> ********** 121</p> <p> ********** 942</p> <p>And now ANOTHER ridiculous reference number and a generic response under ********** 942</p> <p>Last complaint logged in Friday, 24 March 2017 with a promise to get back to me within 24 hours. It is now Thursday, 30 March 2017 and I get another freakin generic response to say my claim has been refererred to a Claim System Support Department. Not only are you 3 days late in this generic response, but NO ONE can actually give a bit of detail. Why was it referred, when previously I got told it was processed correctly? You are giving me the run around and I expect nothing more than another generic response in turn. Can NO ONE in your massive company pick up a phone and tell a customer why they are doing what they are doing and what processes are being followed and why it is being referred to department after department after department. What is going on? Are we members now suffering cause you needed to spend billions on a new building at the cost of your basic rights and previous good customer service? Have you new staff that you are paying below minimum wage that is simply not up to the job? I cannot and will not accept another generic response. All I can conclude is that your complaints teams are so busy they simply have no choice to just refer matters to other generic mail groups that will again refer them and cost your company millions of rands to sort out a measly R2500 dispute amount. I know how it works, I know my claim cannot be paid out correctly. I NOW need someone to sort this out, pick up the phone and tell me that it is resolved. </p>