AVDP
Aleshia Van Der Ploeg
1 reviews | Active since Apr 2021
09 Apr 2021, 13:58
Shocking customer service
It has been 2 months since I raised a query on a claim, and despite Discovery admitting the fault is on their side, nothing has been done to correct it. I have spoken to numerous customer service consultants and agent but no-one can help me and eventually they just stop responding to my emails. Their customer service is absolutely shocking.
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Replies (2)
Discovery Health's replyOfficial
09 Apr 2021, 14:09Dear Aleshia Van Der Ploeg
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply09 Apr 2021, 14:09
Official
Dear Aleshia Van Der Ploeg
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
AVDP
Aleshia Van Der Ploeg's updateReviewer Update
09 Apr 2021, 14:11Same old standard reply. I don't want feedback, I need this issue to be RESOLVED IE: kindly allocate my payment to my self payment gap!!
AVDP
Aleshia Van Der Ploeg's update09 Apr 2021, 14:11
Reviewer Update
Same old standard reply. I don't want feedback, I need this issue to be RESOLVED IE: kindly allocate my payment to my self payment gap!!