Shocking customer service 2 months in a row

Good day

I have been a new member with Discovery from the 1st March 2018. My payment was to be R2773.00 monthly.

Unfortunately I noticed that an amount of R5546.00 which is the equivalent to two months payment was to be drawn from my account on the 1st of March.

Luckily I did not have enough funds so the debit order was reversed. Please assist in making the payment for one month instead of two.

This is now the second time this has happened in April and 2018.

Again this month another transaction of R5546.00 was deducted on the 3 April 2018 making it difficult to have enough money for all my other accounts.

For a new member this is shocking service right from the start. If this is not resolved I will totally cancel my membership. My medical aid number is ********** 20 and my name is Mrs Maria De Nobrega

Regards Maria de Nobrega