1 reviews | Active since Feb 2017
Shocking communication and customer service!!
<p>Where do I even begin? I have had nothing but trouble from Discovery with regards to authorization for my recent hospital stay. 5 weeks later, I still do not have authorization for my last 2 days in hospital. After numerous phone calls and emails to discovery and the doctor who treated me in hospital, I'm still no closer to solving this problem. Every time I speak to someone in the discovery call center they tell me something different AND make it seem as though this is such a simple matter to resolve - yet here I am 5 weeks later and still no where near to a resolution. All claims for those 2 days in hospital have been rejected and I am now left to pick the pieces because of incompetence on the Discovery's case manager's part. I cannot help that I was admitted to hospital over the Christmas long weekend when everything, including Discovery, practically shut down. I am still in the process of recovering from my illness and do not need the extra stress Discovery is causing me and all the admin and running around I am having to do because of their incompetence.</p> <p> </p> <p>should my authorization issue not be resolved by this time next week, I will be reporting Discovery Health to the Council for Medical Schemes as I simply cannot face yet another 20 - 30 minute phone call only to still not get anywhere!!</p>
Dear keds
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear keds
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear keds
We have been in contact with you to answer your comments.
Regards
Discovery Health Servicing Team
Dear keds
We have been in contact with you to answer your comments.
Regards
Discovery Health Servicing Team
I am disgusted once again by the treatment I have received from Discovery! This issue has still not been resolved after having contacted your call center again twice since your response above. Having phoned today, I have now been told that Discovery will not extended my dates of authorization to include all 6 days in hospital as my diagnosis of Meningtis was not confirmed in the test results they received. It does not matter to you that there was absolutely no way I could've been discharged any earlier than I was as I experiencing severe side effects from the lumbar puncture and was still receiving treatment for my viral infection. I was suffering from severe nausea, vomitting, headaches, blurred vision and hearing loss. Which doctor in their right mind would discharge a patient who was not yet stable? Discovery, you need to look at each case on an individual basis and take into account what doctors say in their motivational letters sent to you. At the end of the day they are the health experts not you! As a healthcare professional myself, I am very disappointed in the service you claim to provide and I absolutely refuse to accept this kind of treatment. As I mentioned in my initial post, this is your last chance to resolve my issue of authorization as I will be taking this matter to the Council for Medical Schemes should it not be.
I am disgusted once again by the treatment I have received from Discovery! This issue has still not been resolved after having contacted your call center again twice since your response above. Having phoned today, I have now been told that Discovery will not extended my dates of authorization to include all 6 days in hospital as my diagnosis of Meningtis was not confirmed in the test results they received. It does not matter to you that there was absolutely no way I could've been discharged any earlier than I was as I experiencing severe side effects from the lumbar puncture and was still receiving treatment for my viral infection. I was suffering from severe nausea, vomitting, headaches, blurred vision and hearing loss. Which doctor in their right mind would discharge a patient who was not yet stable? Discovery, you need to look at each case on an individual basis and take into account what doctors say in their motivational letters sent to you. At the end of the day they are the health experts not you! As a healthcare professional myself, I am very disappointed in the service you claim to provide and I absolutely refuse to accept this kind of treatment. As I mentioned in my initial post, this is your last chance to resolve my issue of authorization as I will be taking this matter to the Council for Medical Schemes should it not be.
Dear keds
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Dear keds
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team