Shocking communication and administration to health care providers on spinal care network

It is unfortunate that we have had to resort to this platform but feel that we have exhausted all avenues of communication with discovery and are now just being stonewalled. This is a complaint regarding the administration of the spinal care program. We are approved providers of physiotherapy on this network and have been struggling since March 2022 to have claims processed.

There have been countless phone calls and emails back and forth and it's been "escalated" so many times to team leaders and higher management but despite the acknowledgement that the problem is on their side (linking the claims to the health ID) nothing has been done. This is beyond frustrating and completely unacceptable service. Every email says we can expect a response in 3 to 5 days but it's been months and no joy.

We are urging anyone competent from Discovery to make contact and resolve the problem.