1 reviews | Active since Apr 2020
SHOCKING CLIENT SERVICE
I phoned Discovery Health THREE times in the last month regarding the Dischem voucher for the 4-Week Challenge (which is the only reason I took time out of my day to participate).
FIRST CALL - I was told I qualify for the voucher and it would be emailed to me. It was not.
SECOND CALL - I spoke to a lady who told me the query was still open and would phone me back with feedback. I even asked her (and it's recorded) how many days should I wait to expect this call and she confirmed within 3 working days. Nobody contacted me.
THIRD CALL - Spoke to Jodi, she confirmed that she would phone me back with feedback. I received an email from her that read that I do qualify for the voucher which is why I didn't receive it. Uhm...okay, so professional and informative.
FOURTH TIME - Rep**** to Jodi's email and STILL NOBODY HAS GOT BACK TO ME WITH FEEDBACK.
Yes, it's only R250 but your client service is SHOCKING!!! So guess what Discovery Health, there is no point in complaining and doing nothing about it. I'll be switching medical aids just as I did when I received poor service from my bank.
Yes, I am just one...but eventually all the ones add up. It's worth the inconvenience, trust me.
So goodby Discovery Health, your service is SHOCKING!!!!
So, you would think that after my Hellopeter post that a seriously disgruntled member would actually get some feedback. Whoever phoned me this evening, after hours, should be fired.
All I got promised was "an investigation". After a month of investigations LOL!!! REALLY??? That's the best you've got at this point?
Uhm, Discovery Health are you really that USELESS? Are you really that UNAWARE? Are you really that UNPROFESSIONAL?
I am a business owner and if I had to do damage control for someone threatening to terminate my services, I would of sure as hell ensured that the call to that customer would make them happy.
You should be ashamed at this disgraceful attempt to appease a client. Jaw-dropped-on-the-floor shocked at how bad that call was.
And guess what, watch this space and social media for more while I'll enjoy every minute of finding a new medical aid that will appreciate and value my business.
You clearly don't - funny how a R250 voucher cost you a member that has been with you for OVER A DECADE. And the best part, you can't even see this.
Your loss, ain't doing me any favours sticking with you!
So, you would think that after my Hellopeter post that a seriously disgruntled member would actually get some feedback. Whoever phoned me this evening, after hours, should be fired.
All I got promised was "an investigation". After a month of investigations LOL!!! REALLY??? That's the best you've got at this point?
Uhm, Discovery Health are you really that USELESS? Are you really that UNAWARE? Are you really that UNPROFESSIONAL?
I am a business owner and if I had to do damage control for someone threatening to terminate my services, I would of sure as hell ensured that the call to that customer would make them happy.
You should be ashamed at this disgraceful attempt to appease a client. Jaw-dropped-on-the-floor shocked at how bad that call was.
And guess what, watch this space and social media for more while I'll enjoy every minute of finding a new medical aid that will appreciate and value my business.
You clearly don't - funny how a R250 voucher cost you a member that has been with you for OVER A DECADE. And the best part, you can't even see this.
Your loss, ain't doing me any favours sticking with you!