Shocking claim service

<p>I submitted a scanned claim on 8 April. I called to query this... Eventually after no communication I found out why it wasn't processed. The copy was not clear for their processing. I EMAILED the statement that I had then requested from the Doctor, as clear as day to healthinfo as instructed telephonically. Nothing except another email to say it's unclear!!!! . Then I called again... Eventually was told to send it to claims, which I did. I keep getting the same auto reply that it is unclear and let me tell you, it's not. I have implemented many OCR projects and the copy I received emailed is excellent. Can someone please help me!!!! </p>