MvdW
Monica van der Westhuizen

1 reviews | Active since Dec 2011

08 Oct 2019, 14:17

Shocking

Well, this is actually a complaint about a compliant. They just reply "we have been in contact with you" on my actual complaint without having been in contact with me about my complaint. I've never, in more than 10 years at Discovery, received such shocking service.

0
Replies (3)
Discovery Health
Discovery Health's reply08 Oct 2019, 14:42
Official
Dear  Monica 

We received your message and we’re looking into the matter.

Regards
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply10 Oct 2019, 13:08
Official
Dear Monica

We have been  trying to get in touch with you to answer your comments. We are not able to reach you. 

Regards
 Discovery Health Servicing Team

MvdW
Monica van der Westhuizen's update10 Oct 2019, 13:22
Reviewer Update
Good day,

How have you been trying to reach my? I have no un answered calls on my cellphone or work number. Not as much as an e-mail. You have my blood type on record how can you not reach me?