1 reviews | Active since Apr 2017

16 Jun 2018, 20:34

Shocking

The question remains, do discovery health care about lives? No, they don't. Taking into consideration the time period it takes to get authorization is ridiculous... Placing a waiting period of 12 months on bronchitis which they also link with pneumonia for a 2-year-old child is ridiculous ... With almost every claim it goes to the standards department which provides a waiting period on admissions, so you can be DEAD before even receiving authorization. For 5 days one of our claims is passed on to the standards apartment and still no feedback. The best advice the medical aid can provide is to rake our child to a state hospital... Now my next question remains for what are we paying them every month? And if they have to wait for a payment taking as long as waiting for authorization they suspended your service.

0
Replies (2)
Discovery Health
Discovery Health's reply18 Jun 2018, 08:02
Official

Dear bernardus-angelique-prinsloo

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.


Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply19 Jun 2018, 12:09
Official

Dear bernardus-angelique-prinsloo

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team