Shocking

<p>I asked one of YOUR brokers who sold me my medical aid what to do when I want to go to a gynaecologist and they advised that I need to go to my GP and get a referral letter, I did this and now Discovery tells me they won't pay out the R1 100 I had to pay because they did not get a referral number even though I got a referral letter. They do not even want to re-open this request. This is not my fault as this doctor is on your list it is not my fault they do not know the processes. I spoke to Phrivini Naicker and I expect someone to at least assist re-opening. The explanation on the plan is not clear at all on this as I followed the process as explained!</p>