Shocking

Firstly, I want to say that if you get Siya, don’t even bother speaking to her. Her service is terrible — rather hang up and redial until you get someone who is actually willing to help. Her service was beyond unacceptable. I specifically asked them not to activate my Vitality, and yet they still went ahead and did it. Her response afterwards was utterly useless. The first time I called about my Vitality, they told me to “just look at it” and so on. But when I called the second time to cancel it, she claimed she couldn’t find any record of that first call. So make it make sense. With everything that has happened, I would strongly advise people to stay away from Discovery. They clearly don’t want to help, and I’m really regretting taking medical aid with them. And if you do call, get comfortable — you’re going to wait 15 minutes or more before anyone answers.