Shocked by lack of Service

<p>My medical aid was suspended & cancelled in July , however i still had funds available on my medical savings.</p> <p>The finance consultant advised that i can request for the funds to be paid into my personal account as i am now on another cover with Discovery.</p> <p>After receiving email confirmation regarding the funds , i submitted the necessary docs for the payout and now after 3weeks of interaction with Discovery i am being told that it can not be done.</p> <p>The customer service Supervisor was rude to me and basically said it doesn't matter what i do , the funds will never be paid out even after i received email confirmation from Discovery Finance.</p> <p>My pervious membership number : ********** 81.</p> <p>All i want is for my R1996.35 to be paid into my personal account as initially agreed.</p> <p>I have been sent from pillar to post with no one willing to take responsoibility for this whole mess or misunderstanding.</p>