SHOCK ON MEDICAL CONTRIBUTION INCREASE

Thanks to Discovery for the premium freeze for the first half of 2021. BUT, as I am on Key Care Plus, I was requested to submit my proof of income in May, which I did. NO correspondence was received until yesterday (although they claim they send it on 3 June, which I did not receive, except all the adverts and promotion materials and Covid 19 notices, before and after this date but NOTHING on this date or wrt my increased contribution, apparently it was delayed on a server...) ONLY on 29 JULY 2021 I received notification of my new contribution that was increased from R3 318 to R5 190 a wopping R1 872pm extra and the debit order went off leaving me with R0 for daily expenses. The Increase is because my income BEFORE deductions is R14 469 which is R669 higher than the R13800 bracket of Discovery. After deduction my income is way lower than the bracket. My employer gave me a small increase due to huge increase all over the spectrum, and to assist me with my disabled adult son. I never though I would ever be sorry about an increase. The increase in my medical aid contribution is more than my small increase!! To me it is clear that Discovery saw their financial losses due to the premium freeze and need to make up for it somewhere.... that somewhere is the members. After consideration I want to switch to a more affordable plan of Discovery, Just to be notified SORRY you have to wait until December.... They can change premium mid-year without notifying me, but I cannot change Plan midyear --- where is my right as a consumer and loyal member for years to Discovery? The poor lady at the KeyCare call center was really good....but unfortunately this does not solve my problem. I have send VARIOUS emails to Discovery and had NO response. When I eventually got hold of them by phone.... the poor lady could do NOTHING!