Shift is ending!

<p>Unfortunately I write this review with a severe irritation in my mind.</p> <p> </p> <p>My daughter (17 days old at the time that I write this review) is suffering severely from gastric issues (cramps).<br /><br />To the point where she does not sleep for more than an hour at a time.</p> <p>We do our best with relieving the winds and she is still troubled.</p> <p> </p> <p>We need to see the doctor TODAY!</p> <p> </p> <p>So Medical Aid to the rescue.</p> <p> </p> <p>I wish to take my daughter to the paediatrician, but FIRST need Authorisation from my medical aid by means of a referal from my GP.</p> <p>Understandible, considering that i am only on KeyCare plan. </p> <p> </p> <p>At this point i am still a Happy Human Being.</p> <p> </p> <p>I soon come to find that my Scheme approved GP, NO LONGER ACCEPTS MY MEDICAL AID PLAN.</p> <p>I have no secondary as my GP has always been readily available to us and is a good friend, in terms of patient/doctor relations.</p> <p> </p> <p>Not so Happy Human Being but its still ok</p> <p> </p> <p>NOW, I CANNOT get an Auth number without a GP.</p> <p> </p> <p>I cannot cart my 17 day old around looking for an apporved GP, and I WILL NOT put my daughter through the stress of a Casualty Ward where she is more likely to catch something dangerous to her 17 day old immune system.</p> <p> </p> <p>NOT a happy human being at all.</p> <p> </p> <p>Now, JADE (an agent at Discovery) was SUPER HELPFUL and UNDERSTANDING to our predicament, and went to extreme lengths to assist me, THANK YOU JADE - Discovery doesnt deserve an amazing human being such as yourself. She proceeds to tell me that i can get an Emergency Auth number but the GP needs to call into Discovery to attain one.</p> <p> </p> <p>Now my predicament, I cannot get a GP in time (paperwork, filing, fees etc) - Quite honestly if i had the funds i would have taken my daughter the minute i felt it necessary- BUT THEN AGAIN, I AM PAYING MEDICAL AID, so surely they would help right???</p> <p> </p> <p>A little Happier Human Being,<br /><br />She transferred me to a man named Kwanele (excusae the spelling, could have been Qua-nelle).</p> <p> </p> <p>Very effiecient at reciting the rules and regulations, which by all means I understand.</p> <p>Advising me to first go to the GP (i explained we dont have time for that, she needs to see the Paed ASAP - booking is made, just need the Auth number) - I am then advised that an Auth number will take 3-4 WORKING DAYS to be approved.</p> <p> </p> <p>So now my daughter has to wait 3-4 days before seeing a doctor, excluding today seeing as we have to go find a new GP - maybe get an appointment today still, paperwork etc etc etc.</p> <p> </p> <p>SO Technically - had my daughter been bleeding from the ear and dying in my arms - I would have to wait 3-4 WORKING DAYS BEFORE SHE CAN SEE THE DOCTOR!!!</p> <p> </p> <p>This is DISGUSTING!!!!!</p> <p> </p> <p>Then when i request him to call me back, as I am working whilst on the call, he proceeds to tell me that he cannot as his shift is ending....</p> <p>VIOLENTLY ANGRY HUMAN BEING!</p> <p> </p> <p>At this point, I had lost faith completely in person on the other line and ****ed the call.</p> <p> </p> <p>Still to date I have not received a call back, as the line quality was also quite poor, and i pray that his sake it is not that person who calls back as i will most likely be arrested for severe verbal abuse and defamation of character!</p> <p> </p> <p>Unfortunately some rotten apples in the pale spoil the whole crop.</p> <p> </p> <p>I refuse to deal with this level of service! And i am promptly looking for a NEW medical aid, where they actually give a damn about the people that pay them and their well being.</p> <p> </p> <p>JADE - You are an asset to humankind, please dont change.</p> <p>Qua-nelle/Kwanelle - Hope you choke on your lunch, get an Authorisation number before you chew first.</p> <p> </p> <p> </p> <p> </p>