Shape up your customer service

Shocking how Discovery service is going bad. You as a pensioner have to spend all your talk time trying to speak to a human person. That's after you had to call several numbers and selected several options waiting waiting waiting, then eventually the lady cannot help you and request stay on the line please.... and after 3minutes I eventually put the phone down. HAVE THEY NEVER HEARD ABOUT "CAN WE CALL YOU BACK, SORRY IS HAVE NO ANSWER TO YOUR QUESTION ILL FIND OUT AND CALL YOU!!"