SHAME ON YOU DISCOVERY.

I was in Italy in June, and unfortunately became very sick with bad bronchitis. On my return, I submitted a claim to Discovery, for the Dr who came to my hotel, and for the medication the Dr prescribed. I have spent HOURS on the phone to Discovery, first to a lovely lady called Thembile, and next to another lovely lady called NOMA. I have begged them to ask someone from the overseas travel division to call me, but the travel division REFUSES to call me. They say my claim is not valid as I have not sent all my documents, but I have sent it all THREE times, copies of my passport , my entry stamp in my passport, my air ticket with all dates, the Drs letter translated into English. They are demanding that I send a copy of. My prescription from the pharmacy with my name on it, but when I finished in the Dr, he explained where the pharmacy was, I walked in, gave my prescription and they dispensed my medication, and gave me a receipt with all the medication dispensed list ed with prices for each one, but it does not have my name on it. I do not speak Italian, so how am I now supposed to get the pharmacy to email me a new receipt with my name on it?? I am BEGGING someone from the overseas travel department to URGENTLY a call me. I have received very bad service from Discovery, it is very upsetting as I pay a lot of money to Discovery every month, and after all the years I have been a good client, they are now treating me so badly. PLEASE CALL ME. Thanks Roy