Service to new senior clients very disappointment

I am over 70 yrs and very disappointed in the sales consultant at Discovery. I called about 3 times and none of them returned my call. the time when I got through to a consultant, they were so unprofessional and ********. They could not help advise me or give me good information on the products that would suit my individual need (comprehensive). I also wanted to add on my grandson as a dependant, the consultant had no idea what to say and said he would call me back. The service was apathetic to say the least, like there was no enthusiasm or interest in what I was saying. I am totally disappointed and urge Discovery to train their sales staff. I am still waiting now for a call back, The appointment was made by the sales consultant and he has not called me on the date or time set by us