Service That Lacked Humanity — Extremely Disappointed with Discovery

On 20 June 2025, my mother visited the doctor for a minor concern — just a check-up for boils. Shockingly, his examination revealed critically high blood pressure and glucose levels, prompting an emergency admission to Hospital. For someone with no chronic history and no previous hospitalizations, this was traumatic.

Unfortunately, Discovery’s handling of the situation was disgraceful. Despite urgent calls and even the doctor flagging the situation’s seriousness, their response was shockingly indifferent. Staff seemed more concerned with accusing my mother of dishonesty rather than offering genuine care. She has no history of chronic illness, and a quick check with any local clinic would’ve confirmed that.

The worst moment was a dismissive, arrogant call from Discovery’s forensics department — unprofessional and completely devoid of empathy. Even other patients in the doctor’s office overheard our experience and shared similar complaints about Discovery’s reputation.

I’ve since canceled my mother’s policy, refused any claim processing, and will personally settle with the doctor. Discovery lost more than a client — they lost our trust.

Now they still want to do debit orders after not even giving any service!