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Riaan D

1 reviews | Active since Aug 2018

08 Apr 2020, 14:50

SERVICE SUCKS!

My Medical Aid was suspended due to non-payment, unable to update my banking details on the Website, the OTP is sent to the incorrect cellphone number. Still unable to change my cellphone number to get my OTP I have called your Web Online department they suck and have not updated my details to get my OTP to change my banking details :( Had to do a manual payment, which sucked too and took 5 different calls (the last with my Personal Banker on the line) to get a freaking payment reference number. Initial reference number given by their call centre was incorrect. Took an escalation to get the number, then make a payment and yet still not able to change my banking details. Thinking of cancelling ON A WHOLE! Rather go somewhere else, you nothing but a number with Discovery

0
Replies (3)
Discovery Health
Discovery Health's reply09 Apr 2020, 07:10
Official
Dear Riaan D

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team

Discovery Health
Discovery Health's reply14 Apr 2020, 10:39
Official
Dear Riaan D

Please check your emails for final feedback from us.

Regards Discovery Health Servicing Team

RD
Riaan D's update14 Apr 2020, 10:50
Reviewer Update
You guys honestly SUCK. I called the freaking call center, the consultant asks me why I didn’t answer the calls (apparently over 20 times). Here’s the thing, NO ONE CALLED! Asked if she can assist she says NO, I must answer the phone when I get a call???? WHAT! So again, month-end, my health, and vitality will be suspended because I am unable to update my banking details????? Service? What service? Now I must wait 2-3 days for a consultant to call me????