Service suck once again

I am trying to get an authorisation number from Discovery.

The first time I called I was put on hold for 25 minutes and did not get anywhere, second call was 30 minutes long again did not get anywhere.

You enter all the details but yet you have to give it to the consultant again!! It is not only a waist of my time but it is really irritating.

Three times the phone got put down on me which is absolutely unprofessional. One time I got put on hold and transferred to another department without anyone saying sorry I need to transfer you or please hold I need to transfer you.

The service suck and it is totally unprofessional