service so poor, it can make a grown man cry

Firstly would like to inform everybody that's reading this if your company give you a option to choose medical aid and you hear Discovery's, name run as far away as you can. Simple promises of call backs not being kept, having to deal with agents that say ill call you back but never do, even after your account is verified. What ******** is that? Shouldn't a company that pride themselves on customer service go the extra mile, all I got was a middle finger and you can call back attitude. Don't let me get started on the reason why I'm calling. No fault from my side at all but their information they can't keep current. Than the agent want to telme over the phone it's my responsibly. I'm disgusted and feel so disappointed ?. Really wish the people of SA could see them for what I'm seeing. Take 1000's of rands, but can't get the simple things done. They don't care about the consumer just taking your money every month!!!