service service service!!!

I called the call centre today to follow up on the settlement form that I had emailed as per the communication, spoke to a Eddie, I have to say, discovery service is disgusting. all I want to do is settle this \outstanding"amount so that I can cut my losses and move to a service provider that prides itself with service delivery and respect to its clients. I emailed the form on the 22nd of may and haven't received a response ever since!! apparently the form was never received even when emailed? The service given to me just makes me obnoxious"""