Service rating 0

***.

Service is appalling. I have been trying since the beginning May 2023 to get medical aid transferred from one employer group to another. I have sent all the documents 31 May 2023. We made upfront payments. I get a call from Discovery today 22 Jun 2023 to say that the very same document i sent in May they do not have it. I must resend it. I had to pay upfront for May and June but I was not able to use the medical aid as it was frozen. The agents gave me incorrect information and this took almost a month and after making this final payment expecting the medical to be reinstated, no now they dont have all the documents. I wish my employer would move our entire medical aid to another group and i will try my best to see if i can help my employer do that. Because discovery does not care about their clients.