MvdB(J
Monica van der Berg (de Jonge)

1 reviews | Active since Apr 2014

09 Mar 2017, 21:52

Service provider claims not being paid out.

<p>I am a service provider and have been struggling to get payment for a patient seen in January 2017. I have send this claim about 4 times and have called the call centre also about 3 times. I have been told there was a system glith and I have to be patient they will do the payment. It is almost 3 months later and no payment. From a company like Discovery who pride themselves in service deliverance this is totally unacceptable.</p>

0
Replies (4)
Discovery Health
Discovery Health's reply10 Mar 2017, 08:12
Official

Dear Mon14

Thanks for bringing this matter to our attention. We’ll look into it and be in touch with you soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply13 Mar 2017, 13:41
Official

Dear Mon14

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

MvdB(J
Monica van der Berg (de Jonge)'s update16 Mar 2017, 22:15
Reviewer Update

It is now a week later and still no payment. A consultant did contact me and was very friendly. But still this claim has not been paid. I did send two emails enquiring the status of payment but have not received a reply.

Discovery Health
Discovery Health's reply20 Mar 2017, 14:41
Official

Dear Mon14

We have been in touch with you to answer your comments.

Regards
Discovery Health Medical Scheme