Service not propriety any more from Discovery

Item: Discovery Health
Rating: 1
Author: hardus H

we have a newborn baby and I have sent in all the relevant documents required. received a reference number and the premium went up. Now we find out the child isn't registered and we have to pay everything ourselves. Phoned Discovery witch was no help at all. How can they not let us know that something went wrong or what ever, silence and hope the problem goes away.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

12 Apr 2018, 12:11

Dear hardus-havenga

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply12 Apr 2018, 12:11

Official

Dear hardus-havenga

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

Discovery Health's replyOfficial

16 Apr 2018, 12:41

Dear hardus-havenga

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply16 Apr 2018, 12:41

Official

Dear hardus-havenga

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

hardus H's updateReviewer Update

16 Apr 2018, 13:48

Hi, yes contacted without any explanation. The question/concern still remain unanswered. Resolved but unexplained. No "responsibility" or "accountability"

hardus H's update16 Apr 2018, 13:48

Reviewer Update

Hi, yes contacted without any explanation. The question/concern still remain unanswered. Resolved but unexplained. No "responsibility" or "accountability"