Service? Not Discovery’s specialty

I simply need to know information regarding a possible claim and PMB. The app isn’t that informative so I called in, call was cut on me mid conversation. Tried WhatsApp but it’s a bot - generic answers are of no help. Called in again and this time the call was cut without the answering agent saying a word. Self service is effective and efficient only when it actually works. It’s almost as if the best way to contact discovery is not contacting them at all. We pay for the service, all we ask is for adequate support in return.