SERVICE LEVELS DOWN THE DRAIN

I am so fedup with the poor service levels in this country. Today I added Discovery Health to that list. All I wanted to do was talk to someone about my account and what my options are.<br> I went through Karabo, Natalie, Victoria, Gavin, Stan and 2x Kyle's. If their phones were not on voicemail, they were not the right person to speak to. SO WHY DOES SWITHBOARD NOT KNOW THAT?????<br> <br> Thinking of cancelling this Health Plan and considering another Health Provider.