Service level is pathetic

I placed a repeat order of my chronic medication on 17 August 2015, and Discovery MedXpress has failed to deliver within 3days. Infact, it's 7 working days (excluding weekends) thus far.<br> <br> I called in on Monday to enquire about delivery and was advised that delivery will occur the next day. Nothing! Today is Wednesday and I called again, only to keep getting cut off whilst on the correct dept selection process.<br> <br> This level of service is beyond pathetic. As a member, I expect to treated properly, and not **** to. The consultant that I spoke to today (Wednesday) had to \cancel"my repeat order placed over a week and a half ago and reprocess.."""