Service is non existant

I recently took out medical aid over with Discovery. On the 29th April I received an SMS stating that my cover is Active with effect the 1st Junt 2015 and I can receive my member details in 2 weeks. I sent them an email stating cover needed to start on the 1st July 2015. To date no feedback from Discovery. On Wednesday I received the same SMS and I sent them an email asking what is going on as cover needs to start from the 1st July 2015 and I also asked when will I get my member pack and card. Health info just bluntly reply and told me to refer to the attached file which was a certificate of membership indicating the start date as the 1st July 2015. What about my other question????? Why did I receive that SMS on Wednesday and what about my member pack??? Its over 2 weeks and I have not got it??? Can I get answers and get someone to assist me holistically because clearly the person who responded to me via Health info has absolutely no customer centricity at all. Rather disgusted with my experience of dealing with Discovery as a new member