Service is becoming a joke!

<p>I had just now had my 5th interaction with Discovery regarding - ********** 380 - ********** 306 and today they tell me there is an error on the document that was sent for approval on the 15th of November 2016. I have never in my life been told by contact centre agents that they will escalate the matter (Monday last week)and firstly that does not get done, secondly that I will be called this morning before 9 with an update after my call on Friday , and then today II get to a Manager on the phone of the of the contact centre that tells me he can only call me during lunch because that is the only time he can?</p> <p> </p> <p>Service? What service?</p>