******* service by Discovery Health.

Pathetic customer support. Systems are dysfunctional; you are forced to work through a bot which is useless and unable to deal with their password system. Space is insufficient to describe their arrogance and ineptitude. Despite them having all the detail in their system (which they used to decline a claim) I had to resubmit the same info multiple times. Then, when they finally agreed to pay, I had to resubmit the same information again to an e-mail address provided by them. Then I am notified by this department to resubmit again to another dept, who the told me that they can’t read a document (their own document) when I finally got to a human, I was told that they can’t see the documents and I have to resubmit again. When I asked to send it to a human, I was told that their customer facing people can’t receive e-mails from outside the organization but as a once off privilege I can send it to a manager who will send it to the correct dept. A month later it is still not paid and I have not heard a word from them. Really, they can’t even deal with their decisions!! This service will make the government look like brilliant stars!