service below level

Why pay so much if one cannot even receive a little attention or assistance.

I lodged a query on 6 October asking why im receiving threatening sms from a doctor when i have full hospital cover.

Abt a week later i received a call from brye that the doctor was not supposed to claim from me because it is outside the plan. I asked if the doctor was informed them was told id be called back.

To date no feedback and the doctor is now threatening to update default on my ITC. I see no reason to continue having discovery and pay so much in the next year.bye.