SERVICE - A MYTH AT DISCOVERY

I have been trying to get Discovery to correct/address a query relating to my account since January.<br> <br> I submitted claims in November last year already that were not dealt with & after lodging a query the matter has still not been addressed.<br> <br> I filled in the customer service survey giving Discovery the 0 they deserve, only to have a consultant with a bad attitude phone me 2 weeks ago and tell me that he can see that my query was not resolved.<br> <br> I have contacted AGAIN and AGAIN afterwards trying to resolve the matter, being sent from once consultant to the next with no reply. The last lady told me that management was looking at the matter and i would have an answer within 3 - 5 working days. Those have now passed and true to their shocking level of service the matter has not been resolved.<br> <br> It is sad that I ONLY ever get service from Discovery when i revert to this website to name and shame. I am actually a PAYING customer.<br> <br> Could someone please phone me with the outcome of my query, someone who actually took the time to read through my emails/notes and give me an answer - or is it acceptable that customers wait 3 months to have simple errors made by Discovery amended?<br> <br> Appaling!!!!!