Service

I am extremely disappointed with the service I have received since joining Discovery Health as a new member.

I joined with three separate medical aid plans: one for myself, my wife, and our three children, one for my mother, and one for my mother in law. This represents a significant monthly financial commitment, yet the service experience has been consistently poor.

Since joining, there have been repeated administrative errors. Debit orders are missed or processed on incorrect dates, forcing me to repeatedly follow up and make manual EFT payments.

Today I contacted Discovery to confirm the correct EFT payment reference. Unfortunately, the consultant provided the incorrect reference and wrong medical aid plan number, making it impossible to make payment. This is unacceptable and entirely avoidable.

As a new client with multiple policies, I expected a smooth onboarding process. Instead, I have experienced ongoing errors, wasted time, and unnecessary stress.

I am requesting urgent intervention to correct these issues, confirm that all accounts and debit orders are correctly set up, and ensure reliable service going forward.