**** service

Im very annoyed with the service Discovery has been giving my 78 year old mother. Shes been with Discovery for many years paying premium amount monthly and due to retirement and lack of full time employ sent a formal communication and telephonic call to Discovery in August to downgrade the plan and to pay out her medical savings. She was allocated a lady by the name of Diane Wilson with her telephone and that this would be actioned and it would take 4 months. Shes been trying to call this Diane woman in Cape Town on many occassions where it gives you a voice prompt with no answer. We called again on the 02nd November and was helped by a nice lady who told us that weve been misinformed and that medical plans do not take 4 months for the change to take place, only MSA payments and that the change must be actioned by the previous employer as they subsides a portion and mom pays the rest, and she may ask for early release of MSA since shes been waiting so long. I then advised her that to date no change has taken place and that the medical payment takes half of my moms pension paid monthly and she cannot afford it hence the request for downgrade. We then sent a communication to the employer who actioned the request. Now discovery is giving my mother the run around telling her to follow the same process through get help and can request early release on 01 December only. This is utter *******. For Discovery to do this to an elderly person is appauling.