********** service

Representative by name of Odwa Goduka on the 16 March sent the below and a month later still no feedback.. imagine dealing with people’s health and lives and not being competent This is an issue from Dec 27th 2025 Dear Miss Tladi

Thank you for contacting us.

Claim query

Thank you once again for taking the time to speak with me earlier.

As discussed during our call, I have listened to the recording from 27 December 2025 as you requested. I fully note the concerns you raised regarding your experience at the Unjani Clinic as well as the interaction with our agent, Viwe, on the day.

I have now referred your query, together with the details from the call, to the relevant team for a further review. They will reassess the matter based on the information provided, including the challenges you experienced while you were unwell and seeking care.

Once the review has been completed, we will provide you with feedback. Please allow the team two to three working days to investigate and revert.

If you need any further assistance in the meantime, please feel free to reach out to me.

If you have any more questions, please:

Use our Ask Discovery service on WhatsApp. Save our WhatsApp number ***on your phone and use it to get an instant answer anywhere, any time. Visit www.discovery.co.za to Get Help. Download the new Discovery Health app to view your benefits and manage your health plan. Click here to learn more. We will add your recent interactions with us to www.discovery.co.za under your interaction timeline within 24 hours. You can view and update your queries within seven days.

Regards Odwa Goduka Discovery Health