Senior citizen with chronic disease not receiving their medication in time

Ive been experience horrible customer care in ordering our chronic medication for five months now. I need to phone two to three times befor my meds are being delivered. Last month I have waited seventeen days no apologies whtsoever. Our savings account has neen debite the 26th of march with the cost and only afyer numerous calls has been receiving it on the 17th of April. Once again this month Ive ordered it 8 days ago only to receive a mail today saying the cant delver as it is a schedule 5 med and they need the original script which were e mailed to the early march and I have received confirmation that they did. I then registered the original scripts on the 25th March(due to our post office were offline 10 days) I c...ouldnt do it earlier. The parcel number is RC***ZA. I cannot afford to go to the doctor for another script because I then have to pay R140 for both our scripts. That is R280. We have LOST a huge part of our income due to the crash of the markets..currentlu our investments which support our income is floating around in the cyber atmosphere according to Ecsponent. But thats something for a nother day. My husband is a diabetic with chronic kidney disease and I am a Asthma patient s well as a serious depression. This has been going on for five months I cannot handle it anymore. I dont have the funds nor the resources to keep on going this way. Please we would love to have this sorted out once and forever. My cell number is ***