CL
Cheryl L
1 reviews | Active since Mar 2015
30 Jul 2019, 21:34
Send me a direct email of someone in accounts so I can pay!
I have been trying to contact someone at discovery. I owe a small sum after cancelling my medical aid. I no longer live in South Africa so I’m paying using world remit and I cannot get the email details of someone in accounts who can just sign receipt of the funds and return it to world remit so they can pay discovery the money I owe them! How can this be so hard! I don’t pay, you list me, I do pay and can’t find a single competent person to sign and return a form!
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Replies (2)
Discovery Health's replyOfficial
31 Jul 2019, 07:49Dear Cheryl
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply31 Jul 2019, 07:49
Official
Dear Cheryl
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
CL
Cheryl L's updateReviewer Update
06 Aug 2019, 09:39So discovery “investigates” by simply handing my account over to a debt collector! Legal costs incurred to collect a debt of R1670 - absolutely disgusting! You should be ashamed of yourselves and how you conduct business. I will take this further as this is a joke. I reached out to you to pay an account I disputed from the get go as I cancelled my medical aid last year before emigrating and you decided to add an additional cost being this ridiculous amount of R1670. I then try pay and you send it to a debt collector when I make contact!!!!!!
CL
Cheryl L's update06 Aug 2019, 09:39
Reviewer Update
So discovery “investigates” by simply handing my account over to a debt collector! Legal costs incurred to collect a debt of R1670 - absolutely disgusting! You should be ashamed of yourselves and how you conduct business. I will take this further as this is a joke. I reached out to you to pay an account I disputed from the get go as I cancelled my medical aid last year before emigrating and you decided to add an additional cost being this ridiculous amount of R1670. I then try pay and you send it to a debt collector when I make contact!!!!!!