“Self payment gap” ****

The “self payment gap” policy was not adequately explained when I changed to the Essential Priority plan. Their policy documents -explaining their plans- are drafted using purposefully vague, technical language to fool the consumer into thinking that Disovery will actually pay if claims are submitted during the self payment gap. In actual fact, the self payment gap is a clever way of disguising an excuse not to pay out consumers’ claims. In fact, claims that do not fall within particular categories will even INCREASE your self payment gap, not reduce it, so you will never reach your above minimum threshold for them to eventually pay again.

As someone who suffers from chronic pain and a chronic illness, triggered by a car accident a few years ago, I am very disillusioned and disappointed.