SELF PAYMENT GAP MYSTERY - WHY CAN WE NOT GET A PROPER REPORT

WHY CAN I NOT GET MY OWN SELF PAYMENT GAP REPORT FROM YOUR WEBSITE??? WHEN I PHONE IN YOUR STAFF DOES NOT UNDERSTAND WHAT I AM LOOKING FOR. I AM LOOKING FOR A REPORT WHICH ---------- SHOWS A LIST OF ALL MEDICATION WHICH STARTS DEDUCTING MY SELF PAYMENT GAP. YOUR STAFF DOES NOT SEEM TO BE ABLE TO UNDERSTAND WHAT I AM LOOKING FOR. I ASK FOR THIS REPORT FROM BEGINNING OF THE YEAR TO DATE AND ALL THEY SENT ME WAS A REPORT UNTIL APRIL SHOW WHAT MEDICATION CAUSED THE SELF PAYMENT GAP - NOT WHICH MEDICATION GOES TOWARDS DEDUCTING MY SELF PAYMENT GAP. WHY ARE WE NOT ABLE TO VIEW SOMETHING WHICH SHOWS HOW OUR SELF PAYMENT GAP IS REDUCED AND WHICH PARTICIPATING MEDICATION GOES TOWARDS REDUCING OUR SELF PAYMENT GAP - NOT WHICH CREATES THE SELF PAYMENT GAP. I DON'T KNOW WHICH LANGUAGE TO USE SO THAT YOUR STAFF UNDERSTANDS WHAT I AM LOOKING FOR.