EE
Eezy E
1 reviews | Active since Mar 2012
07 May 2024, 14:25
Seems like their email servers are down or they don't give their staff the right tools to assist clients
Someone from Discovery called me yesterday querying my withdrawal. I explained that I am changing employers and the new employer is with a different fund. I also explained that I need to keep Vitality for my gym membership. The line was extremely bad, she tried calling me twice but I still couldn't hear anything. She said she would email the steps I need to take to keep Vitality active. I am still waiting for the email with the instructions. All I want is to keep Vitality active. Is it possible or not and how can you help me.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
08 May 2024, 07:08Dear Eezy E
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply08 May 2024, 07:08
Official
Dear Eezy E
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
09 May 2024, 11:03Dear Eezy E
We have been in contact with you.
Regards
Discovery Health Servicing Team
Discovery Health's reply09 May 2024, 11:03
Official
Dear Eezy E
We have been in contact with you.
Regards
Discovery Health Servicing Team
EE
Eezy E's updateReviewer Update
09 May 2024, 18:02What do I need to do to be assisted by discovery with one simple query. I am trying to keep Vitality active, meaning I as a client need to take up one of your other products that are not medical aid. I have now been emailing back and forth asking what products I can active but I keep getting a copy and pasted list. The list says certain investment products. Be specific which ones? And how do I active the specific products on my app or online. No, I do not want an unnecessary phone call. Just give me the information with the steps on how to activate which products. That's it. It's simple.
Would you rather prefer losing me as a client completely or do you want me to take up some of your other products?
Would you rather prefer losing me as a client completely or do you want me to take up some of your other products?
EE
Eezy E's update09 May 2024, 18:02
Reviewer Update
What do I need to do to be assisted by discovery with one simple query. I am trying to keep Vitality active, meaning I as a client need to take up one of your other products that are not medical aid. I have now been emailing back and forth asking what products I can active but I keep getting a copy and pasted list. The list says certain investment products. Be specific which ones? And how do I active the specific products on my app or online. No, I do not want an unnecessary phone call. Just give me the information with the steps on how to activate which products. That's it. It's simple.
Would you rather prefer losing me as a client completely or do you want me to take up some of your other products?
Would you rather prefer losing me as a client completely or do you want me to take up some of your other products?
Discovery Health's replyOfficial
16 May 2024, 13:39Dear Eezy E
We have been in contact with you.
Regards
Discovery Health Servicing Team
Discovery Health's reply16 May 2024, 13:39
Official
Dear Eezy E
We have been in contact with you.
Regards
Discovery Health Servicing Team