SECOND BALLZ UP IN TWO MONTHS

Last month Discovery double debited for my medical which resulted in my own debit orders failing and raising bank charges as provision was not made for an extra medical aid contribution. This month they have suspended my medical aid because of double refunding.

I don't understand. Now when I actually need medical aid , being sick and having to go to the dr, now I am not covered and now according to my HR department you will not cover me unless you double debit me.

I am so tired of being financially compromised because of this admin mess up. This is terrible and selfish customer service. I am being treated like a number, like an account, and not like an actual person who depends on their monthly salary and now, on their medical aid.

Tired of this nonsense.

I will NEVER recommend you to anyone.